Refund & Return Policy of ThemeWeb
Effective Date: September 12, 2025
At ThemeWeb, we strive to deliver the highest quality digital solutions and IT services. While our goal is to ensure complete client satisfaction, we understand that circumstances may arise where refunds or service adjustments are requested. This Refund & Return Policy outlines the terms under which such requests may be considered.
1. Eligibility for Refunds
- Refunds are only applicable to services that have not yet been initiated or delivered.
- Requests must be made within 7 business days of purchase confirmation.
- Customized services, once started, are generally non-refundable as resources and expertise are immediately allocated.
2. Non-Refundable Services
The following are non-refundable:
- Completed website development projects.
- Custom IT solutions or server security services already delivered.
- Third-party service fees, licenses, or software purchased on behalf of the client.
3. Return & Service Adjustments
As ThemeWeb provides digital services rather than physical goods, “returns” apply to service adjustments. Clients may request:
- Revisions to project deliverables if they do not meet agreed specifications.
- Service corrections in cases of errors caused directly by our team.
- Replacement of unsatisfactory results with alternative solutions, when feasible.
4. Refund Process
- Clients must submit a refund request in writing, providing clear reasons and supporting details.
- Approved refunds will be processed within 14 business days via the original payment method.
- Partial refunds may apply depending on the progress of the service at the time of cancellation.
5. Cancellation Policy
Clients who wish to cancel a project must notify us in writing. Cancellations made after project initiation may result in partial refunds only, as costs and resources have already been allocated.
6. Client Responsibilities
To ensure fairness, clients must provide accurate information, timely approvals, and feedback during project execution. Failure to cooperate may impact refund or service adjustment eligibility.
7. Contact Information
If you have questions about this Refund & Return Policy or wish to submit a request, please contact us:
📌 Address: 14 Treeton Dr, Australia
📞 Phone: 0234.586.489
📧 Email: cskh@yourdomainname
🕒 Business Hours: 8:00 am – 10:00 pm
By engaging with ThemeWeb services, you acknowledge that you have read, understood, and agreed to the terms of this Refund & Return Policy.