Sales Policy
Effective Date: September 12, 2025
At ThemeWeb, we are committed to providing transparent, fair, and professional sales practices for all of our clients. This Sales Policy outlines the terms and conditions related to purchasing our services, ensuring that every transaction is secure, reliable, and mutually beneficial.
1. Scope of Services
Our sales cover a wide range of digital solutions, including website development, web security, server system protection, and customized IT solutions. All services are tailored to meet the specific needs of each client, ensuring high performance, cost-effectiveness, and long-term value.
2. Pricing & Quotations
- All quotations provided by ThemeWeb are valid for 15 days unless stated otherwise.
- Prices are determined based on project complexity, scope, and client requirements.
- Additional requests outside the original agreement may result in revised costs.
3. Payment Terms
- Payments must be made according to the agreed schedule outlined in the service contract.
- We accept payments via bank transfer, credit card, and other secure methods as specified during the agreement process.
- Late payments may incur additional fees or service suspension until outstanding balances are cleared.
4. Order Confirmation
An order is considered confirmed only after written acceptance by the client and receipt of the initial deposit as agreed in the contract. ThemeWeb reserves the right to decline or cancel orders that do not meet our requirements or violate our business ethics.
5. Delivery of Services
We are committed to delivering services on time and according to agreed specifications. However, delivery timelines may vary depending on project complexity, client responsiveness, and unforeseen technical factors. Any changes will be communicated promptly.
6. Refunds & Cancellations
- Cancellations must be requested in writing before project initiation to qualify for a refund.
- Once development or service delivery has begun, refunds are limited and subject to our Return & Refund Policy.
- Completed work is non-refundable, as resources and expertise have been allocated.
7. Client Responsibilities
Clients must provide accurate information, timely feedback, and necessary resources for project completion. Delays in providing input may affect timelines and outcomes.
8. Intellectual Property
Upon full payment, clients receive ownership rights to final deliverables, unless otherwise agreed. ThemeWeb retains the right to showcase completed projects in our portfolio unless the client explicitly requests confidentiality.
9. Dispute Resolution
In case of disputes, both parties agree to resolve issues amicably through direct communication. If unresolved, matters may be settled under applicable Australian business law.
10. Contact Information
If you have questions or concerns regarding this Sales Policy, please reach out to us:
📌 Address: 14 Treeton Dr, Australia
📞 Phone: 0234.586.489
📧 Email: cskh@yourdomainname
🕒 Business Hours: 8:00 am – 10:00 pm
By purchasing services from ThemeWeb, you confirm that you have read, understood, and agreed to this Sales Policy.